Jun 21
… and not one of them was a technology solution or tool. Asking questions is a great way to understand your clients … their needs, wants and desires. In Process Engineering or Six Sigma “terms”. It’s called Voice of the Customer. So it was with great interest that I read the responses to Tech …
Jun 13
So this weekend, my daughter Katy celebrated her 25th birthday … my how time flies! So I decided to commemorate her quarter century with a video slide show … well, actually I created two of them. The first thing I did was gather a number of images … then went about the task of identifying …
Jun 09
OK … I know what you’re thinking (… because I’d be thinking, likewise). What’s with the gap in posting? Short answer … Just busy and not making the time to write. Got to change that … Got to change that … This morning while taking a short break from prepping for a couple of client …