Jun 21
… and not one of them was a technology solution or tool. Asking questions is a great way to understand your clients … their needs, wants and desires. In Process Engineering or Six Sigma “terms”. It’s called Voice of the Customer. So it was with great interest that I read the responses to Tech …
Nov 07
Very well done video by RSA, http://www.thersa.org/ And who is the RSA? From their site: “In the light of new challenges and opportunities for the human race our purpose now is to develop and promote new ways of thinking about human fulfillment and social progress.” … and they’ve been at it for more than 250 …